Refund policy

Refund and Returns Policy

At Solvi Salon, we want you to be completely happy with your service and any products you purchase from us. Here is how we handle refunds and returns.

Service Satisfaction

If you are not satisfied with your salon service, please contact us within 7 days of your appointment. We will work with you to find a solution, whether that is a complimentary adjustment, a redo, or another option that makes sense. Please call us at (208) 608-4734 or email solvisalon@solvisalon.com to let us know what happened. We genuinely want to make it right.

Color Corrections

If your color did not turn out as expected, we will bring you back in for an adjustment at no charge within 7 days of your original appointment. Major color changes or corrections that go beyond the scope of the original service may require an additional consultation and could be subject to additional charges. Your stylist will be upfront about any costs before starting the correction.

Product Returns

We carry professional Davines products because we believe in them. If a product does not work for you, you can return it within 14 days of purchase with your receipt. Products must be at least 75% full to qualify for a return. We will offer you a full refund to the original payment method or an exchange for a different product. Sale items and promotional purchases are final sale and cannot be returned.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash. They never expire and can be used toward any service or retail product at Solvi Salon.

Memberships

Salon memberships at Solvi are month-to-month with no long-term contracts. You can cancel your membership at any time with no cancellation fees. Monthly membership fees are non-refundable once charged. If you cancel mid-month, your membership benefits remain active through the end of that billing cycle. Unused monthly benefits do not carry over or accumulate.

How to Request a Refund or Return

To request a service adjustment, product return, or any other refund, contact us by phone at (208) 608-4734 or email at solvisalon@solvisalon.com. You can also stop by the salon at 104 S Capitol Blvd, Suite 200, Boise, Idaho 83702 during business hours (Tuesday through Friday, 9am to 5pm).